Shipping & returns
AFV Hobby Hub
Shipping & Returns
What is Flat
Rate shipping?
If you choose our flat rate domestic
shipping rate, our fulfillment center will choose how to ship your package,
based on numerous variables. The cost of flat rate shipping depending on two
factors:
The weight of your order (the lighter it
is, the lower the flat rate option)
The size of your order
Your flat rate order could be shipped any
of the following ways:
US Postal Service
Final delivery: United States Post Office
Package Size Requirements: All small
sizes, some larger sizes
Destination Availability: 50 states
PO Boxes: not allowed
UPS
Final delivery: UPS
Package Size Requirements: Any size
Destination Availability: Lower 48 states
PO Boxes: not allowed
FedEx
Final delivery: FedEx
Package Size Requirements: Any size
Destination Availability: Lower 48 states
PO Boxes: not allowed
AFV Hobby Hub is not responsible for
delayed deliveries due to carrier error, inclement weather, natural disasters,
terrorist attacks, or equipment/system malfunctions. In the case of a delay,
the carrier will deliver your order as quickly as possible once conditions
return to normal.
If any of these shipping methods are an
issue at your address, please be sure that you choose your specific shipping
method at checkout. AFV Hobby Hub is not responsible for undeliverable packages
and you will be charged another shipping fee if we need to re-send your package
to a different address or via a different method. AFV Hobby Hub does not ship
with signature required. Any orders
greater than $350 must be insured.
How are the
shipping charges calculated?
Our shipping rates, within the continental
U.S. are calculated by using the standard carrier rate tables. We take the
weight of the items in your cart and calculate the cost for transport from our
zip code, 30188 to yours. To see how much shipping will be, simply add the
items you want to the shopping cart and type your zip code in the appropriate
field. This method will only work for USA customers. You will see your exact
total including the shipping and handling charge. To compare pricing, you may
choose either UPS, Fed Ex or USPS or you can choose our Flat Rate shipping. If
you choose Flat Rate shipping, we ship the best and cheapest way. For larger
orders in the USA, we highly recommend UPS or FedEx. On smaller packages, USPS
is often cheaper and faster.
Alaska, and Hawaii, must choose Priority Mail.
How does AFV
Hobby Hub handle preorders?
We are happy to list upcoming items as
"preorder" so that you can be contacted when it arrives in our
warehouse. Please enter your email address on the product page to be notified
when the kit becomes available. We do not accept orders or payment ahead of the
product's arrival.
Does AFV Hobby Hub ship internationally and if so how much does it cost?
No. Regretfully, we currently do not ship
outside of the 50 US states. This includes not shipping to AA,AE, AP, Guam, Puerto Rico or the US Virgin Islands.
There are additional shipping restrictions: 1) Some paints
and glues that have been classified as flammable cannot be shipped via Air. 2) All orders containing
items classified as flammable may only be shipped via ground delivery. 3) Shipping
to Alaska, or Hawaii must ship via USPS Ground
Advantage.
In order to see your shipping total you
must add the items you want to the shopping cart, then proceed to checkout.
When you are done filling in your shipping and billing info on the next page,
you will see your shipping options before you have to pay for the order.
Is Everything in Stock?
AFV Hobby Hub stocks all of the items
shown on the website, however sometimes we have inventory count errors in our
warehouse and will be unable to ship part of an order. There may be a delay in
updating the website inventory to reflect available stock. If you purchase an
item and we can not fulfill the order we will notify you within two business
days via email. You can either receive a full refund for the item, regardless
of payment method or the item can be placed on backorder to be shipped as soon
as it is available. AFV Hobby Hub ships with a fill rate of 99.9%.
AFV Hobby Hub reserves the right to refuse
the cancellation of any order that is already processed for any reason,
including special ordering large quantities of an item from a supplier to
fulfill an order. AFV Hobby Hub also reserves the right to cancel any order for
any reason, including but not limited to, suspected credit card fraud, abuse of
our policies and promotions, or harassment of our customer service associates.
The AFV
Hobby Hub order and Fulfillment process.
All orders placed on the AFV Hobby Hub website
ship within one business day. Any order placed by 12:00 PM EST will normally be shipped
same day. Our orders are downloaded every business day at roughly 6:00 am, and
again at 12:00 PM Eastern Standard Time. Any orders placed after 12:00 PM will
be shipped the following business day. Your credit card will charged at the
time the order is placed. If there are any problems with the order you will be notified via email within one to two business days. We always recommend to customers
to create an account before placing the order.
This allows for shipping updates regarding your order to be seen in your account information online.
Does AFV Hobby Hub charge sales tax?
Yes, AFV Hobby Hub collects sales tax for
all orders shipping to the following states: Florida, Georgia, Illinois,
Kentucky, Maryland, Michigan, Minnesota, Nevada, New Jersey, Ohio,
Pennsylvania, Utah, and Virginia. Local/district taxes may also be
automatically added to your sales tax total if they apply.
What is AFV Hobby Hub’s Return Policy?
You may send all item(s) to be returned to AFV Hobby Hub in complete and resalable condition within 30 days of purchase. Almost every item we sell require painting & assembly, read the product info to make sure you are purchasing what you want. Include a copy of the original paperwork and/or order number with returned item(s) and send the item "signature required" to verify our receipt of the returned items. Upon our receipt of the item(s), you will receive a refund for the amount of the item(s) returned, excluding the shipping fee and a 15% restocking fee. Once the returned item(s) are received, please allow seven Business Days for the credit to be processed. If we make a mistake on your order, you will not be charged return shipping. We do not accept returns after 30 days. All items must be returned to the following address and must be signed for:
AFV Hobby Hub
Attn: Returns Dept.
335 Parkway 575, STE 100
Woodstock, GA 30188
We apologize for any inconvenience, but we cannot accept returns on airbrushes, compressors, or any item made to order. We also cannot accept any returns on paints or paint products. We do not accept returns on clearance items or value merchandise.
My order already shipped but I do not want it. Can I refuse the package from the carrier?
We understand that there are many reasons
why you may want to cancel an order and are happy to work with you. However,
please do not refuse a package from a carrier. Contact us after the package
arrives and we will arrange for a return. Refused packages returned to us are
subject to a deduction from your refund due to extra charges levied on us by
the shipping companies.
What happens
if an item arrives damaged?
If your item(s) arrives damaged, you must
contact AFV Hobby Hub within 7 calendar days from delivery to put in a claim.
We will contact the shipping company with the claim information, and typically
within two to six business days the issue gets resolved. Call us with any
questions at 470-240-1235, we are always here to help and put your concerns to
rest.
If the shipping carton is damaged, do not
throw away any part of the order, including the shipping carton. Take multiple
photos of the damage so that we can file a claim with the shipping carriers.
What happens if my item is missing parts?
Because we are a retailer and not the
manufacturer of the items we sell, we do not have replacement parts for kits.
If you receive an item that is missing parts (or has defective parts), please
contact us immediately and we will put you in contact with the manufacturer to
get replacement parts. Many manufacturers refuse to work directly with
retailers in situations like this, and only work with consumers. Because of
this we will do our best to help put you in contact with the manufacturer, but
often times we are unable to obtain the part ourselves. If we are able to, we
will be happy to help!
What if I am missing part of my order?
While we take every step to ensure complete order placement, including photos of the boxed contents prior to shipping, If you are missing an item from your order, please contact us immediately after delivery. We will ensure that you receive your complete order. We apologize, but we are unable to fix missing item issues for orders that have been delivered over 21 days ago.